Return & Refund Policy

30-Day Return Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unused, in its original packaging, with all accessories, manuals, and any included items. You will also need your receipt or proof of purchase.

To start a return, please contact us at service@drisla.com.

If your return is accepted, we will provide you with the return instructions and the return shipping address. Please note that customers are responsible for the return shipping costs unless the return is due to our error (such as receiving a defective, damaged, or incorrect item).

Items returned without first requesting a return authorization will not be accepted.

If you have any questions regarding returns, please contact us at service@drisla.com.

Damaged, Defective, or Incorrect Items

Please inspect your order immediately upon arrival. If your item is defective, damaged during transit, or you received the wrong item, please contact us as soon as possible at service@drisla.com with your order number and photos or videos of the issue.

We will evaluate the situation and work with you to provide an appropriate solution.

Non-Returnable Items

The following items cannot be returned:

• Gift cards

• Final sale or clearance items (unless they arrive damaged or defective)

• Any item that has been used, damaged by misuse, or returned without its original packaging and accessories

Incorrect Shipping Information

Customers are responsible for providing accurate and complete shipping information at checkout.

If incorrect or incomplete shipping information results in a failed delivery, delayed delivery, returned shipment, or additional shipping charges, the customer will be responsible for any related fees, including redelivery or reshipping costs.

If the carrier is unable to contact the customer and the package exceeds the carrier's holding period, resulting in the package being abandoned or destroyed, the order will not be eligible for a refund or replacement.

Order Cancellation & Restocking Fee

Orders may be canceled free of charge before they have been shipped.

Once an order has been shipped, it can no longer be canceled immediately. If the customer requests a cancellation or refund after shipment, the package must first be returned to our warehouse.

After the returned package has been received and inspected, the refund will be processed. A 30% restocking fee (calculated based on the order value) will be deducted from the refundable amount to cover return handling, warehouse processing, inspection, and related logistics costs.

Any original shipping fees (if applicable) are non-refundable.

If the package is refused, abandoned, or cannot be returned to our warehouse, no refund will be issued.

Exchanges

The fastest way to receive a different item is to return your current item. Once your return has been approved, you may place a new order for the item you would like instead.

Refunds

Once we receive and inspect your returned item, we will notify you whether your refund has been approved.

If approved, your refund will be issued to your original payment method within 10 business days. Please note that your bank or credit card provider may require additional time to process and post the refund.

If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at service@drisla.com.

Return Requirements

If you are not completely satisfied with your purchase from Dr.isla (www.drisla.com), you may return eligible items within 30 days of delivery.

Returned items must:

• Be in resalable condition.

• Include the original packaging, accessories, manuals, and all items received with the order.

• Be accompanied by the order number.

• Include the shipping tracking number after the return has been shipped.

• Include the reason for the return.

Refunds will be issued after the returned item has been received and inspected in accordance with this Return & Refund Policy.

Contact Us

If you have any questions about our Return & Refund Policy, please contact us:

Email: service@drisla.com